Payment and Cancellation Policies
In order to book a canoe and reserve it for your party a 25 % deposit fee will be processed on your credit card.
Arriving after Hours
Should you be arriving to pick up your canoe rental outside of our store hours (7:30 am to 4:30 pm) you will need to pay your balance in full in advance of your arrival in order for us to release the canoe to you.
Arriving within Store Hours
Should you be arriving to pick up your canoe rental within our store hours (7:30 to 4:30 pm) we will take your credit card imprint for a damage deposit. This card number will be used to process your remaining balance upon your return from your trip.
Should you cancel your order within 2 weeks or less of your scheduled rental your deposit will not be returned.
Should you cancel 7 days before your scheduled rental a day rental fee will be charged per canoe for a trip that was scheduled for 4 days or less. A 2-day rental fee will be charged per canoe for a rental that was scheduled for 5 days or more.
When you arrive to pick up your canoe and/or equipment we will take a signed credit card imprint on site to secure against any equipment damage. If you do not have a credit card be prepared to leave cash deposit and present valid photo identification. We will review the condition of the canoe with you prior to your departure. Should you detect any problems, we ask that you return the canoe to so that we can replace it. Should you not do this, any damage upon the return of the canoe, will be associated with your trips usage.
It is the sole responsibility of the customer to return all the canoes and equipment to Voyageur Outfitting at Access Point #1. Should the canoes not be returned it will be the whole responsibility of the renter to incur the cost of staff, trailer and transport required to retrieve the canoes and associated equipment.
Should you be dropping off your canoe after store hours we ask that you leave your canoe and rental equipment in the area designated at our Outfitter property in good order.